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All orders are sent out in discreet packaging.
We normally dispatch items in stock within 48 hours and use Royal Mail Track 48 service with tracking and delivery conformation.
Free shipping is limited to a single shipment to the United Kingdom. International shipping charges will be calculated at the checkout.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
A Practical Guide for Senior Living Staff
Welcoming LGBT Residents is the first comprehensive guide to working with LGBT older adults in senior living settings.
The LGBT older adult population represents one of the fastest-growing sub populations within our ageing society.
Despite the increasing demand for LGBT-affirming services there is an absence of training books for care providers.
This dual-purpose text is appropriate for training and as a guide to answer questions that may come up during daily tasks.
It is based on the most recent research and includes stories and testimonials from LGBT older adults and providers in the field.
Chapters include: LGBT-inclusive intake and conversations;Gender identity and expression;Memory care and LGBT people;Navigating family dynamics;Addressing conflict between residents; Staff opinions, beliefs, and training. This timely book will be of interest to professional care providers, from long-term care nurses and assisted living administrators to staff in retirement communities, as well as students in gerontology, health care administration, and social work courses.
All items are delivered directly to your door in unbranded discreet packaging.
For UK deliveries we use Royal Mail Track 48 Hour Service. Stock availability is displayed on the product page. Items that are in stock will normally be dispatched within 1-2 working days, with the exception of bank holidays.
International delivery times may vary depending on that countries delivery service. Please allow 14 days before contacting us to chase your delivery. International orders may be subject to customs and duty charges at the recipients end.
For items displayed as Available To Backorder, these will be dispatched once they return to stock. We will keep you updated on their progress.